How to Land a Fully Remote Customer Support or Admin Job
“Customer support is the new marketing.” That’s not just a catchy line—it’s a reality for modern businesses trying to stand out in a sea of AI chatbots and endless product choices.
And guess what? Companies are catching on. Fast. As of 2025, remote customer support roles are among the top five most in-demand remote jobs worldwide—and not just in tech. From healthcare to finance, brands are scrambling to hire people who can solve problems, calm customers, and make the company look good while working from literally anywhere.
If you’ve got solid communication skills, some patience (okay, a lot of it), and decent Wi-Fi, you’re halfway qualified already.
But don’t mistake these roles for easy entry points. Remote support today is way more than reading from a script or typing “Have you tried restarting it?”—you’ll need emotional intelligence, systems knowledge, and the ability to juggle multiple platforms without losing your cool.
In this guide, I’ll walk you through exactly what remote customer support jobs are, who’s hiring, how much they pay, and how to land one—even if you’re starting from scratch.
Let’s break it all down and get you hired.
Top 5 Remote Customer Support Jobs Hiring Now
Here are some companies consistently hiring for remote customer support jobs in 2025. These roles are ideal for people looking for flexibility, growth, and a global-first work culture.
1. Zapier – Customer Champion
Zapier hires globally for customer support roles with flexible hours, great benefits, and a remote-first culture.
2. Automattic – Happiness Engineer
If you’re tech-savvy and enjoy solving problems, Automattic offers a fully remote support role with excellent training and internal mobility.
3. Shopify – Customer Support Advisor
Known for great support, Shopify frequently hires remote agents across multiple time zones, including North America, Europe, and Asia.
4. Help Scout – Customer Support Specialist
Help Scout is a customer support software company that practices what they preach. Their support team works remotely from all over the world.
5. Toptal – Talent Support Specialist
Toptal offers high-paying support roles that focus on working with freelancers and clients in their global marketplace.
These companies value strong communication, self-management, and empathy. Bookmark their career pages or set alerts—they often hire in cycles.
What Do Remote Customer Support Jobs Pay?
Remote customer support jobs typically pay between $35,000 and $65,000 per year, depending on your experience, skill set, and location.
Here’s a rough breakdown:
• Entry-level support roles: $35,000–$45,000
• Technical support or tier 2 agents: $45,000–$55,000
• Customer success or lead roles: $55,000–$70,000+
In some cases, companies based in the U.S. or Europe may pay higher rates regardless of where you’re located, especially if you bring bilingual skills or technical expertise.
Pro tip: Look for roles labeled “global” or “remote-first”—they’re more likely to offer competitive salaries and pay parity across locations.
How to Land a Fully Remote Customer Support Job?
Getting a fully remote job in customer support or administration takes a mix of strategic job searching, honing relevant skills, and presenting yourself as an ideal fit for remote work. Here’s a guide to help you on your journey.
1. Define Your Role and Preferred Industry
Clarify Your Role: Customer support and administrative roles can vary widely, from customer service representatives and virtual assistants to account managers and admin coordinators. Identify the specific role that aligns with your skills and career goals.
Target the Right Industries: Look for industries with high demand for remote support roles, like tech, e-commerce, healthcare, and SaaS.
2. Build Essential Skills
Technical Skills: Familiarize yourself with software often used in customer support and administration, such as CRM tools (e.g., Zendesk, HubSpot), communication tools (e.g., Slack, Zoom), and project management software (e.g., Asana, Trello).
Soft Skills: Cultivate strong communication, empathy, and time management skills, which are crucial for customer-facing and support roles. Remote work requires self-discipline and effective communication across virtual teams.
3. Craft a Remote-Friendly Resume and Cover Letter
Highlight Remote Work Experience: If you have remote work experience, be sure to emphasize it on your resume.
Showcase Relevant Skills: Focus on skills that align with customer support and admin roles, such as multitasking, customer service skills, and familiarity with remote tools.
Personalize Your Cover Letter: Mention why you’re a great fit for remote work and how your experience has prepared you for independent, virtual roles.
4. Strengthen Your Online Presence
Optimize LinkedIn: Update your LinkedIn profile to highlight your relevant skills and remote work experience. Join groups for remote work, customer support, and administrative professionals.
Professional Website or Portfolio: Consider creating a simple website or portfolio to showcase your skills, testimonials, or projects if relevant.
5. Use Remote Job Boards and Company Websites
Specialized Job Boards: Use remote-focused job boards like Remote.co, We Work Remotely, FlexJobs, and Remote OK.
Targeted Company Websites: Research companies known for offering remote support roles, such as Automattic, Zapier, and Shopify, and keep an eye on their career pages.
6. Expand Your Network
Online Communities: Join communities, forums, and Slack groups where remote work and customer support are frequently discussed.
Networking Events: Attend virtual networking events and webinars to connect with industry professionals.
7. Prepare for Remote Interviews
Practice Interview Questions: Prepare answers for questions specifically about remote work, like handling communication across time zones and managing your workspace.
Tech Setup: Ensure you have a strong internet connection, a quiet space, and the necessary technology for video interviews.
8. Apply Thoughtfully
Tailor Each Application: Customize each application to highlight your skills and experience relevant to the specific role and company.
Follow-Up: Send a polite follow-up email after submitting your application to reiterate your interest.
9. Keep Learning and Growing
Continuous Improvement: Stay up-to-date with new tools, technologies, and industry trends by taking online courses, especially those focusing on remote customer support or administrative skills.
10. Be Persistent and Patient
Stay Consistent: Finding the perfect remote job can take time, so continue applying, updating your materials, and networking regularly.
By following these steps, you’ll be well-equipped to secure a remote job in customer support or administration. The process can take time, so remain adaptable and proactive throughout your search.
Here are some FULLY remote Customer/Admin jobs you can check out 👇
If you want some guidance and support from experts in the field and a community of other remote freedom seekers, join the Remote Job Academy.
Conclusion
Let’s recap.
Remote customer support jobs are no longer just a backup option for when your creative career doesn’t take off. They’re legitimate, flexible, and—surprisingly—often well-paid.
If you’re a strong communicator, know how to build trust through a screen, and don’t crumble under pressure, this field is wide open. Whether you’re aiming for a part-time chat role or a career-track support lead position, there’s a seat at the table for you.
But don’t wait too long. These jobs move fast, and the best ones go quickly.
So what now? Build a targeted resume. Start applying with intention. Most importantly, don’t just look for a job that lets you work remotely. Look for one that lets you grow remotely.
You’re not just here to answer tickets. You’re here to build a career.
FAQ
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To get hired for remote customer service, build a resume focused on communication skills, learn basic support tools like Zendesk or Intercom, and apply on remote job boards like Remote.co, We Work Remotely, or Indeed.
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Amazon typically pays remote customer service associates between $15 and $20 per hour, depending on location and experience.
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Top companies for remote work include Zapier, GitLab, Automattic, and Buffer, all offering full remote setups, strong benefits, and global hiring.
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To earn $25 an hour from home, look for remote roles in customer success, tech support, transcription, virtual assistance, or freelancing on platforms like Upwork or FlexJobs.
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The highest-paying remote customer service jobs include Customer Success Managers, Support Team Leads, and Technical Support Specialists, often earning $60,000–$90,000+ per year.
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Yes, Amazon offers paid remote jobs including customer service roles, with hourly pay and access to employee benefits.
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Yes, Amazon hires for a variety of remote positions including customer service, HR, data analysis, and tech support.
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The best remote jobs in 2025 include software development, customer success, digital marketing, UX/UI design, and project management, based on demand, flexibility, and pay.