How to Land a Fully Remote Customer Support or Admin Job
Getting a fully remote job in customer support or administration takes a mix of strategic job searching, honing relevant skills, and presenting yourself as an ideal fit for remote work. Here’s a guide to help you on your journey:
1. Define Your Role and Preferred Industry
Clarify Your Role: Customer support and administrative roles can vary widely, from customer service representatives and virtual assistants to account managers and admin coordinators. Identify the specific role that aligns with your skills and career goals.
Target the Right Industries: Look for industries with high demand for remote support roles, like tech, e-commerce, healthcare, and SaaS.
2. Build Essential Skills
Technical Skills: Familiarize yourself with software often used in customer support and administration, such as CRM tools (e.g., Zendesk, HubSpot), communication tools (e.g., Slack, Zoom), and project management software (e.g., Asana, Trello).
Soft Skills: Cultivate strong communication, empathy, and time management skills, which are crucial for customer-facing and support roles. Remote work requires self-discipline and effective communication across virtual teams.
3. Craft a Remote-Friendly Resume and Cover Letter
Highlight Remote Work Experience: If you have remote work experience, be sure to emphasize it on your resume.
Showcase Relevant Skills: Focus on skills that align with customer support and admin roles, such as multitasking, customer service skills, and familiarity with remote tools.
Personalize Your Cover Letter: Mention why you’re a great fit for remote work and how your experience has prepared you for independent, virtual roles.
4. Strengthen Your Online Presence
Optimize LinkedIn: Update your LinkedIn profile to highlight your relevant skills and remote work experience. Join groups for remote work, customer support, and administrative professionals.
Professional Website or Portfolio: Consider creating a simple website or portfolio to showcase your skills, testimonials, or projects if relevant.
5. Use Remote Job Boards and Company Websites
Specialized Job Boards: Use remote-focused job boards like Remote.co, We Work Remotely, FlexJobs, and Remote OK.
Targeted Company Websites: Research companies known for offering remote support roles, such as Automattic, Zapier, and Shopify, and keep an eye on their career pages.
6. Expand Your Network
Online Communities: Join communities, forums, and Slack groups where remote work and customer support are frequently discussed.
Networking Events: Attend virtual networking events and webinars to connect with industry professionals.
7. Prepare for Remote Interviews
Practice Interview Questions: Prepare answers for questions specifically about remote work, like handling communication across time zones and managing your workspace.
Tech Setup: Ensure you have a strong internet connection, a quiet space, and the necessary technology for video interviews.
8. Apply Thoughtfully
Tailor Each Application: Customize each application to highlight your skills and experience relevant to the specific role and company.
Follow Up: Send a polite follow-up email after submitting your application to reiterate your interest.
9. Keep Learning and Growing
Continuous Improvement: Stay up-to-date with new tools, technologies, and industry trends by taking online courses, especially those focusing on remote customer support or administrative skills.
10. Be Persistent and Patient
Stay Consistent: Finding the perfect remote job can take time, so continue applying, updating your materials, and networking regularly.
By following these steps, you’ll be well-equipped to secure a remote job in customer support or administration. The process can take time, so remain adaptable and proactive throughout your search.
Here’s some FULLY remote Customer/Admin jobs you can check out 👇
If you want some guidance and support from experts in the field and a community of other remote freedom seekers, join the Remote Job Academy.